Refund policy

RETURN & REFUND POLICY

Thank you for your interest in our products. Because most of our items are customized or made-to-order, please contact us before placing any order or requesting a return. Orders cannot be completed directly through the website.

You can reach us by:
📧 Email: lss18029275952@gmail.com
💬 WhatsApp: +86 180 2927 5952

Our team will confirm product details, quotations, and shipping arrangements before you proceed.

Before You Buy

All purchases require confirmation with our sales team to ensure that product specifications, colors, sizes, and materials meet your requirements.

⚠️ Orders placed without prior communication will not be processed.

Return Policy

We offer a 30-day return period starting from the date you receive your item, but returns must be pre-approved.

To be eligible for a return, items must be:

  • In the same condition as received (unused, undamaged, with original packaging and tags)

  • Accompanied by proof of purchase or written order confirmation

To start a return, please contact us via Email or WhatsApp first. We’ll provide the return address and shipping label.

Items sent back without prior approval will not be accepted.

Damages or Issues

Please check your order immediately upon delivery and contact us right away if it is defective, damaged, or incorrect. We’ll review the issue and arrange replacement or refund as appropriate.

Non-Returnable Items

Certain items cannot be returned, including:

  • Custom-made or personalized products

  • Special project orders

  • Clearance or sale items

  • Gift cards

Please confirm your order details carefully with our team before purchase.

Exchanges

If you need to exchange an item, contact us first. Once your return is accepted, you can make a separate purchase for the new item.

European Union Customers

For EU customers, you have the right to cancel or return your order within 14 days of receipt for any reason. The product must be unused and in its original condition and packaging. Please contact us first before returning any item.

Refunds

Once your return is received and inspected, we’ll notify you if it’s approved. Approved refunds will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since approval, please contact us at lss18029275952@gmail.com or WhatsApp +86 180 2927 5952.